FAQ - Sichuan Mingdian Intelligent Equipment Co., LTD.

What are the advantages of selecting our products?

Our products are of good quality and high production efficiency. We can customize products for you according to your needs.

What is the estimated delivery time? What payment options are available? Are there operating instructions provided in different languages?

The delivery period is generally 15-20 working days, the payment method is TT-transfer, Ali's credit insurance order and There are also operation videos and operation instructions in local languages for buyers.

How should freight issues be resolved if there is any problem during transit?

During warranty, if any defects or malfunctions which have been proved to be caused by our side, we are obliged to supply technical assistance to the buyer to ensure their normal production and send spare parts for replace as free, but the buyer should pay the transport charges.

What services can we provide you?

Our packaging machine company has complete pre-sales and after-sales services, such as free solution consultation, free sample testing, free training, installation, setup, debugging, maintenance and other operation manuals and videos.

What is the typical service life and maintenance intervals of the machine?

With normal maintenance and use, it can generally be used for more than ten years and has a one-year warranty.

Can engineers be sent to our factory for installation guidance or maintenance?

AS engineers can be dispatched to your factory for service.